Rs999's Privacy Policy

Role

Rs999 (Website: rs999.wine) rs999 is a trusted and familiar name among bettors in Bangladesh. We understand how valuable your personal information is to you. This Privacy Policy clearly outlines what data rs999 collects, how that data is used, and the measures we have in place to keep your information safe.

This Privacy Policy applies to all rs999 services, websites, and mobile applications. By creating an account or using our services, you agree to this Policy.

What Information Is Collected

Rs999 collects three types of information. Each type is collected for a specific reason — all aimed at providing you with a better experience.

1. Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email Address & Mobile Number
• National ID (NID) or passport number (for KYC verification)
• Current Address & Country
• Bank account or mobile banking number (for payment processing)

2. Usage & Technical Information

• IP Address & Device ID
• Browser Type & Operating System
• Login Time & Session Information
• Page Visit History & Click Data
• Cookies & Local Storage Data

3. Transaction & Gaming Information

• Deposit & Withdrawal History
• Betting History & Gaming Patterns
• Bonus Usage & Promotional Activity
• Support Tickets & Communication Records

How Your Information Is Used

Rs999 uses your data only for specific purposes. The list below clearly explains what information is used and why:

Marketing communications are only sent with your consent. You can unsubscribe from marketing emails at any time through your profile settings.

Cookie Policy

Rs999 uses cookies on its website and app. Cookies are small text files stored in your browser that help us deliver a smoother, more personalized experience.

Types of Cookies We Use

• Essential Cookies: For login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Performance Cookies: Used for tracking page load speed and errors, so we can identify and resolve issues quickly.
• Functionality Cookies: To remember your language preference, time zone, and UI settings.
• Analytics Cookies: To understand user behavior and help us improve our services.

Data Sharing Policy

Rs999 never sells your data. However, there are certain circumstances where information may need to be shared with third parties:

• Payment Processors: To process transactions via Mobile Banking, Nagad, Rocket, or bank transfer.
• KYC Verification Service: With licensed verification agencies for identity verification.
• Law Enforcement: When required by court order or a lawful investigation.
• Technology Partners: Cloud storage and server service providers, who are bound by strict confidentiality agreements.
• Fraud Prevention: With relevant authorities to prevent money laundering and fraud.

Data Protection Measures

Rs999 applies industry-leading technology to protect your data. Our security framework is continuously updated.

• 256-bit SSL/TLS Encryption: All data exchanged between your browser and our servers is fully encrypted.
• Two-Factor Authentication (2FA): OTP verification for an added layer of security.
• Firewall & DDoS Protection: Keeping servers and data protected against cyber attacks.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Data Masking: Sensitive information (such as card numbers and NID) is never fully visible within our systems.
• Access Control: Only authorized personnel have access to specific data.

Your Rights

Rs999 believes users have the greatest right over their own data. You are entitled to the following rights:

• Right to Access: You can request to see what information rs999 holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data after closing your account (subject to legal obligations).
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Portability: You can request your data to be exported in a machine-readable format.
• Right to Object: You can object to your data being used for marketing or profiling purposes.

To exercise any of these rights, please contact our support team. All requests will be responded to within 30 business days.

Data Retention Period

Rs999 retains your data only for as long as necessary. Even after an account is closed or becomes inactive, certain information may need to be kept for legal reasons:

• Active Account: All data retained for the duration the account remains active.
• Financial Transaction Records: 5 years (in accordance with Anti-Money Laundering regulations).
• KYC Documents: At least 3 years after account closure.
• Login & Security Logs: 1 year.
• Marketing Preferences: Until consent is withdrawn.

Protection of Minors

Rs999 is strictly for users aged 18 and above. We do not knowingly collect information from minors.

If we become aware that a minor has registered on our platform, the account will be immediately closed and any collected data will be deleted. If you believe a minor is using our services, please notify our support team.

Policy Changes

Rs999 may update this Privacy Policy when necessary. When changes are made, we take the following steps:

• The "Last Updated" date at the top of the page will be revised accordingly.
• Registered users will be notified by email of any significant changes.
• Continued use of the service after any changes constitutes your acceptance of the updated policy.

If you do not agree with any policy changes, withdraw all funds and contact support before closing your account.

Contact

For any questions about our Privacy Policy or any requests regarding your data, please get in touch with us:

• Email: [email protected]
• Live Chat: Chat button at the bottom right corner of the website
• Support Hours: 7 days a week, 24 hours a day